You may want to check your firewall for policies regarding IMAP. Some reference links I read thru though I don't fully understand all of what is being discussed. I have not tried the add-on yet I am going to experiment. Stack Exchange network consists of 183 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. My VPN was working in the background, even though the file was closed. That means that Mail app fully connected to server , asked for statuses, but not displaying anything.

Additional resources

I also went ahead and uninstalled the email scanning portion of our Antivirus to check as well. I have an email problem that has been plaguing me for some time now and I have so far been unable to find a resolution. EDIT - the folder check add-on is for older versions of TB. We will never ask you to call or text a phone number or share Troubleshoot Office 365 Sync and Login Issues personal information. Please report suspicious activity using the "Report Abuse" option. When you are dealing with any problem, it is important to understand the reasons behind the issues.

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I have several email accounts / IMAP set-up. So looking at my tree of flush DNS and re-sync Outlook email accounts one inbox might have 10 mail total and 3 unread form earlier. It's not until I click on that folder I will then see the 10 and 3 and two second later it will sync and new ones will populate. The issue is; just looking at my email accounts and the numbers shown next to the folders I cant tell if there is new mail or not until I click on them.

Chosen solution

I have all desktop alerts turned off I prefer it this way I don't need all of that. I just want to be able to look and see new message. Even if I have an account with zero message I need to click to see the new ones there are no numbers appear. I am also running QuickFolders and its the same nothing shows up on those tabs until i physically click on them. Ok so my mistake the Properties option is there when right clicking folder - I was only focused on right clicking on the email address to take me to server setting I was not clicking on the actual folder. I right click a folder and Properties and it take me to attached windows.

My accounts in Mail app stopped to sync post update

While these solutions work, there is are chance that it will happen again. To avoid that, you have to take some flush DNS and re-sync Outlook precautionary steps. Pit Stop - Most of our email accounts are for small retail location. We just use POP in those locations because they do not access their mail from any other device or location.

Delete Confirmation

Just a few seconds after sending, my phone will show that I have a new message on my IMAP, but currently I have been waiting 10 minutes on my Outlook (2 send and receives) and no email listed yet. If an IMAP Inbox isn't displaying new messages as they arrive at the server, but only when the Inbox is selected, there is something wrong with the setup. Run TB in safe mode (hold Shift when you launch TB) and see if it makes any difference. Note also that when you click Get Messages, only the currently selected account is checked; click the drop-down to check a specific account or Get All New Messages (Shift+F5). The setting isn't present for folders that are automatically checked, such as Inbox.

• We only have a handful of people who use the their email across multiple devices at the corporate office.
• Furthermore, when calendar invites are accepted using the Outlook client, they disappear from All Mail and go into the Trash folder, but when using WebMail, they remain in the Inbox.
• These methods help you in the synchronization process.
• Full cleanup of ALL accounts is not a solution(and re-add even helps not).
• My comment about 3rd party email -- is a 3rd email app called Email - Edison Mail (from the App Store) I set up my mail accounts in the app and everything works as it should.
• From what I’m reading, this doesn’t actually appear to be an issue with receiving email, it’s an Outlook screen refresh issue, or possibly (although less likely) an issue with notification settings.
• So, here are the solutions you solve the problem of the IMAP folder not syncing.

I did see a response from a MS person that said it was working as intended, that it wouldn’t refresh the folder until it was selected. Although that seems like a load of BS, but could just be a con to try to migrate people to exchange at a higher cost. I know that sometimes when doing it, it can take a moment for the rest of the folders to kick back in. Also then you can’t make folders under the Inbox folder, you have to make it in a different folder and drag it out. Mohit is a Microsoft Certified expert for all things Microsoft. He brings a unique perspective gained from nearly a decade of active participation in various IT forums, blogs, and social media.

IMAP folder sync issue in the new Outlook (moved emails not syncing to webmail)

That’s why, here I am to help you in this situation by providing you with solutions. But, before that, let’s understand the cause of the issue. If I am sitting on my inbox and do a send/receive, no new mail will populate. The send and receive does not error, it looks to complete successfully. Doing a send and receive does not update the mail, and I have played with all kinds of settings in the send and receive groups but nothing seems to work.



Everything works great for the most part, except with our IMAP users. IMAP users are not receiving new email into their inboxes unless they either click off of Inbox and back on, or close outlook and reopen. These are the common reasons why the IMAP folder is not syncing.