How to Fix 'Outlook Cannot Synchronize Subscribed Folders' Issue?

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For more information, see the More information section of this article.



troubleshoot Outlook synchronizing folders error

Or do you receive an error message while synchronizing your offline folder? All these scenarios indicate problems with the synchronization folder or corrupted .ost file. These syncing problems usually Outlook Stuck on Synchronizing Folders happen because of issues like a damaged Outlook profile, poor internet connection, or a corrupted OST file.

Solution 4: Disable Antivirus and Firewall Temporarily



If restarting Outlook or fixing the profile doesn’t work, converting the OST file is often the next step. EdbMails OST to PST Converter can help in these cases by recovering data from the inaccessible OST files and restoring them without data loss. Outlook sync issues can be because of corrupted Outlook OST or PST files. Therefore, now we will Office 365 sync Problems and login fixes know the steps to repair the Outlook data file. Sometimes because of a corrupted OST file synchronization process stops functioning properly and thus leads to error.

troubleshoot Outlook synchronizing folders error

Solution 7: Create a New Profile



troubleshoot Outlook synchronizing folders error

While synchronizing your Outlook with the Exchange server, sometimes you receive error messages. It leads to the occurrence of the issues of Outlook OST synchronization. In such scenarios, you need to check the proper working of the synchronization process. After rebuilding the Outlook data file (OST), you must check for any missing mailbox items. After the conversion, you can import the PST into your newly created Outlook account via the Import Export wizard. The software can also directly export the OST file data to an existing Outlook profile, live Exchange Server, or Microsoft 365.

Solution 8: Rebuild Outlook Data File (OST)



The other solution to fix Outlook Not Sending or Receiving Email Outlook sync issues is recreating Microsoft Outlook profile. Follow each step carefully to resolve synchronization errors. Are you finding mismatches in the messages received in Microsoft Outlook in comparison to its web app?

Solution 1: Update the Outlook Application



Any problems are noted in a message that has "OST Integrity Check" as its Subject. The OST Integrity Check Tool (Scanost.exe) is installed when you install Outlook in the following locations, as appropriate for the Outlook version that you are running. For more information about the maximum allowed share of server resources on Microsoft Exchange Server 2007, see A user is consuming their maximum allowed share of server.

troubleshoot Outlook synchronizing folders error



  • In order to determine the number of folders and subfolders that are in a mailbox or folder, run the Get-MailboxFolderStatistics cmdlet.
  • This solution will be beneficial for users who are facing Outlook syncing issues because of corrupted PST or OST files.
  • For a similar error caused by a different issue, refer to Outlook shows Disconnected in status bar if the last character in legacyExchangeDN is a space.
  • Users can also try its free demo version in their system and process the first 50 items from each folder freely.
  • We have shared five manual methods in this blog to resolve the Outlook syncing errors.
  • As stated in the 9646 event that is shown in the "Symptoms" section, the default limit for objtFolder objects per mailbox is 500.
  • Before finding solutions, we suggest that users check their internet connection.
  • You can temporarily turn off your antivirus software and firewall.


If you see any mismatch in the data, then the methods discussed in this guide will surely help you resolve the issue. When you add other mailboxes to your Outlook profile and enable caching of the shared mailbox folders, Outlook individually registers every folder in each cached mailbox. Each of these registered folders counts toward the objtFolder type limit on the server that's running Exchange Server. Items and logs not synced to your email by Microsoft Outlook are present in the synchronization issues folders.

[Answered] Secured OST to PST Converter for OST to PST Conversion



There can be several reasons for the Outlook synchronization error. Before we know the solutions, we will understand a few common causes of the Outlook sync problem. If disabling the software resolves the issue, then change your antivirus and firewall settings and add Outlook as an exception. Use the OST Integrity Check Tool (Scanost.exe) to check your .ost file for inconsistencies.
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